One of our (grown) kids lives in a lovely apartment complex near the beach on the west coast of Florida. Her rent is high (isn’t everyone’s?) but the place is totally worth it. Not only does she have a view that rivals any hotel, but the people who manage the place go out of their way to make the residents happy..I’ll give you the latest example:
The management team set up a wrapping station in the lobby for tenants to use. There’s paper, tape, ribbon and tags..everything you need to prepare your holiday gifts for the big day.
Can you imagine how much the people living there appreciate that gesture? My daughter sure does! Can you imagine the fun the employees in the front office are having watching people come in with gifts to wrap? Can you imagine the social connections being made that normally would not be?
Happiness is fostered in individual decisions..and when they are made often, especially at work, it becomes the culture.
What a gift.