So I finally took my car to the dealership yesterday as my AM radio stopped working a while ago. FM works fine, but sometimes during long road trips through no-man’s land..there is simply nothing to listen to. The friendly guy at the service center told me they would run a “diagnostic test” and that I could take a seat in the waiting room.
About an hour later, a somber looking guy with a clip board approached the table where I was sitting. He pulled out a chair and plopped into it with a sigh…”Well, for sure your AM radio isn’t working” he announced, but we haven’t been able to locate where the problem is..that will require further, more in depth diagnostics that I’m estimating would take about three hours and 390.”
“390 what?” I asked..
“Three hundred and ninety dollars” he replied looking at me with the stern face of a physician who just came out of the OR to tell a loved one things are getting complicated- and expensive.
“I have an extended warranty” I insisted “doesn’t it cover all this?”
“Not the diagnostic” he said “unless of course the fault in the radio is covered in which case we’ll refund you the diagnostic fee. But we won’t know if it’s covered until we diagnose what the problem is.”
I could feel my face starting to flush, “OK, so some repairs on a radio are covered and some are not?” I asked trying to keep my voice low and controlled.
“That’s right, and we don’t know what’s wrong yet..” he went on “unless we run further tests.”
“It’s a radio!” I stammered, “How many tests can you possibly run on a radio?? I’m not going to pay $400 just to find out why my AM doesn’t work..”
“Actually, it would be $520 m’am” he added “that includes today’s diagnostic for $130.”
“What??” I snapped, “Today’s diagnostic costs $130??”
“yes it does” he said, pointing to his paper.
“Well what did they diagnose for the $130?” I asked looking at him with my laser beam, super pissed off look..
“Well, they diagnosed that your AM isn’t working” he mumbled, “and that you need further diagnostics.”