Shortly after we moved into our town home up in Charlotte, I bought a phone for the kitchen.
My first call was from a solicitor..
so was the second..
and the third.
After just a few months, I had my number changed due to the barrage of daily, annoying, harassing, mostly pre-recorded, robo-calls to take a survey, call a congressman, fix my roof, my windows, my AC, my credit and increasingly frequent and aggressive calls from bill collectors looking for a specific fellow who obviously had our same number before it was recycled and passed on to us. I just couldn’t take it anymore!
Unbelievably, Time Warner was going to charge $40 for a change.
I made the point that they essentially had given us a “dirty” number. “There are certain expectations customers have” I explained..”among those are clean sheets at a hotel and a reasonably “clean” number for your phone.”
After a ten minute conversation with a rep and then another ten with a supervisor, they waived the fee and we were given a new number. I felt triumphant and hopeful as I hung up the receiver..but within minutes, as if to taunt me, the phone rang again.
It was an automated call from Time Warner – asking me to rate their customer service.